Helena Rug, Silver / Ivory

• Hand Knotted
• 100% Wool Pile
• Made in India
• Pile Height: 0.38"
• Backing: No Backing

Clean spills immediately by blotting with a clean, white sponge or cloth. Professional cleaning recommended. Appropriate rug pad is highly recommended on all surfaces to prevent slipping, add cushion, and improve durability. Expect shedding. For vacuuming, use a vacuum cleaner without a beater bar or one where you can set the bar to the highest pile setting. If your vacuum has variable power settings, set on low. Vacuum full length of the rug, turn and repeat to the next area, rather than back and forth motion.

GENERAL DOMESTIC SHIPPING:

We offer shipping for orders within the 48 contiguous states. Orders with in-stock inventory will typically be fulfilled within 5-7 business days (excluding holidays). Lead times on out-of-stock items will vary. You will be notified with updates to estimated processing and delivery times after purchase.

ARTWORK

Artwork is made-to-order. Please allow for at least three weeks for processing and production.

CUSTOM UPHOLSTERY

Custom upholstered items are made-to-order and lead times may vary substantially. Please allow at least 8-12 weeks for production, and an additional 4 weeks for shipping and delivery. 

SHIPPING RATES

Shipping rates are calculated based on the original retail price/full order value at time of purchase:

In addition, a $50 handling fee will be added for all large furniture items, including beds, dressers, sofas, settees, credenzas, bookcases, dining tables, center tables, console tables, and bar carts.

RETURN POLICY

ALL ITEMS ARE FINAL SALE. Please ensure that you inspect your items thoroughly upon delivery. All items being shipped to a receiving warehouse must be inspected upon receipt.

On rare occasions, you may encounter transit damages to merchandise or defects in manufacturing. Should your shipment incur any damages or defects, please contact our customer service team for assistance within 48 hours of delivery. Submissions after 48 hours are subject to review.

You may use the form on our website at  fremont-design.com/pages/contact  or email us at support@fremont-design.com. Please include your order number, order details, photographs of the damaged or defective item, and any other relevant information in your message. Please retain all original packaging.